Refund policy

Last updated: July 20, 2026

What the guarantee covers

• Your first Flav order only.
• One guarantee claim per customer. Orders connected to a customer or delivery address that has already used the guarantee are not eligible.
• Standard retail orders of up to six bottles. Orders larger than six bottles, and wholesale or bulk orders, are not covered by this guarantee.
• The purchase price paid for eligible Flav products, after discounts.

Original shipping charges are not refundable. Subscription renewal orders, gift cards, promotional gifts, and samples are not covered by the 30-Day First-Order Guarantee.

How to request a refund

1. Email info@drinkflav.com within 30 days of delivery.
2. Include your order number and tell us what did not work for you.
3. Keep the product. We will not ask you to send it back.

Eligible refunds are issued to the original payment method. Once issued, your bank or card provider may need additional time to post the refund.

Damaged, incomplete, or incorrect orders

These issues are reviewed separately and are not limited by the 30-Day First-Order Guarantee. Contact us as soon as possible at info@drinkflav.com with your order number and, when helpful, photos of the issue. Depending on what happened, we may offer a replacement or refund.

Lost, stolen, or missing packages

Once tracking shows that a carrier has accepted the package, Flav is not responsible for carrier delays or for packages that are lost, stolen, or marked delivered but not received.

Please contact the carrier directly to report the package and open a claim. We can help you locate tracking or shipment details, but a refund or replacement from Flav is not guaranteed. If tracking never shows carrier acceptance, email info@drinkflav.com so we can review what happened.

Misuse

We may deny a guarantee claim when we reasonably believe the policy, a promotion, or the ordering process is being misused or abused.

Questions?

Email info@drinkflav.com. Real people read it.