Terms of service

Last updated: July 20, 2026

1. Acceptance of terms

By accessing or using the services provided by Flav (the “Site,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the services. We may update or modify these Terms of Service from time to time. Your continued use of the services after an update constitutes your acceptance of the revised terms.

2. Orders and payments

2.1 Orders

By placing an order through the services, you are making an offer to purchase the products in your order. We may accept or reject an order at our discretion. We may cancel an order, including after an order confirmation has been sent, for reasons including product availability, errors in product information, suspected fraud or misuse, or payment-processing issues.

2.2 Payments

All payments must be made through the payment methods available on the Site. You agree to provide accurate and complete payment information and to promptly pay all amounts due. If payment is declined or reversed, we may cancel the order.

3. Shipping and delivery

3.1 Shipping

We ship products to the address provided at checkout. You are responsible for providing complete and accurate delivery information. Shipping costs and estimated delivery times are shown during checkout or in our Shipping Policy. Delivery dates are estimates and may be affected by events outside our control.

3.2 Risk of loss

To the fullest extent permitted by applicable law, risk of loss and title for purchased products pass to you when the carrier accepts the shipment. Flav is not responsible for carrier delays or for packages that are lost, stolen, or marked delivered but not received after carrier acceptance. Customers should contact the carrier directly to report the package and open a claim. See our Shipping Policy for details and exceptions.

4. Refunds and order issues

4.1 First-order guarantee

Our 30-Day First-Order Guarantee applies to eligible Flav products when a customer contacts us within 30 days of delivery of their first order. No product return is required. Eligible refunds cover the purchase price paid for the products, after discounts. Original shipping charges are not refundable. Additional eligibility terms are listed in our Refund Policy.

4.2 Subscription renewals

Subscription renewal orders are not covered by the 30-Day First-Order Guarantee. This does not limit our review of an order that arrives damaged, incomplete, or incorrect.

4.3 Damaged, incomplete, or incorrect orders

These issues are reviewed separately and are not limited by the 30-Day First-Order Guarantee. Contact us as soon as possible so we can review the issue. We may request order details or photos when reasonably needed to evaluate a replacement or refund.

5. Intellectual property

All content on the Site, including text, graphics, logos, images, and other materials, is owned by Flav or its licensors and is protected by copyright, trademark, and other intellectual-property laws. You may not use, reproduce, distribute, or create derivative works from Site content without our express written permission.

6. Limitation of liability

To the fullest extent permitted by applicable law, Flav is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services or products purchased through the Site. Our total liability for a claim arising from these Terms or your use of the services will not exceed the amount you paid for the product or service giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless Flav, its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising from your misuse of the services, your violation of these Terms, or your infringement of a third party’s rights.

8. Governing law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the services will be resolved exclusively in the courts located in Utah County, Utah, except where applicable law requires otherwise.

9. Contact

Questions about these Terms can be sent to info@drinkflav.com.

Mobile terms of service

Last updated: July 9, 2025

The Flav mobile message service (the “Service”) is operated by Flav (“Flav,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any change constitutes your acceptance of that change.

By consenting to Flav’s SMS or text messaging service, you agree to receive recurring SMS or text messages from and on behalf of Flav through your wireless provider at the mobile number you provided, even if your mobile number is registered on a state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include order and account updates. Promotional messages may include promotions, specials, cart reminders, and other marketing offers.

You do not have to sign up for the Service to make a purchase, and your consent is not a condition of any purchase. Participation is voluntary.

We do not charge for the Service, but you are responsible for charges and fees imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan or contact your wireless provider for details.

You may opt out at any time by texting STOP to +1 855-594-8392 or using an unsubscribe link when available. You will receive a one-time opt-out confirmation. If you subscribed to another Flav mobile message program, you may need to opt out of that program separately.

For help, text HELP to +1 855-594-8392 or email info@drinkflav.com.

We may change a short code or telephone number used to operate the Service and will notify you when required. Messages, including STOP or HELP requests, sent to an old number may not be received. Supported wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and to sign up again if your number changes.

To the extent permitted by applicable law, we are not liable for failed, delayed, or misdirected delivery of information sent through the Service, errors in that information, or actions taken or not taken in reliance on the Service.

We respect your privacy. See our Privacy Policy for information about how we collect and use personal information.