Shipping policy

Last updated: July 20, 2026

Processing time

Orders typically ship within two business days, Monday through Friday, excluding holidays. Pre-orders and backorders ship when the listed product becomes available. If an order contains a pre-order or backordered item, the full order may ship together.

Delivery estimates

Most orders arrive within three to seven business days after shipment. Delivery dates are estimates, not guarantees. Weather, carrier delays, peak-volume periods, and other events outside our control may add time.

Tracking

We will email tracking information when your order ships. Carrier scans can take time to update, especially during the first 24 to 48 hours.

Lost, stolen, or missing packages

Once tracking shows that a carrier has accepted the package, Flav is not responsible for carrier delays or for packages that are lost, stolen, or marked delivered but not received.

Please contact the carrier directly to report the package and open a claim. We can help you locate tracking or shipment details, but a refund or replacement from Flav is not guaranteed. This limitation does not apply when tracking never shows carrier acceptance or when Flav sent an incorrect, incomplete, or damaged order.

Shipping addresses

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout. Email info@drinkflav.com immediately if something needs to change. Once an order has been fulfilled, we may not be able to redirect, cancel, refund, or replace a package sent to the address provided at checkout.

Damaged, incomplete, or incorrect orders

Contact us as soon as possible at info@drinkflav.com with your order number and, when helpful, photos of the issue. We will review what happened and make it right.

Questions?

Email info@drinkflav.com.